Customer Support

Live assistance is available through business hours Lithuanian local time.

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Technical Support

For scientific customers

Phone: (+370 5) 264 9623
E-mail: service@ekspla.com

For OEM and industrial customers

Phone: (+370 5) 264 9623
E-mail: support@ekspla.com

Spare parts

E-mail: spares@ekspla.com

Address

EKSPLA
Service Department
Savanoriu Av. 237
LT-02300 Vilnius, Lithuania

You may also contact our representative in your country. See full list of representatives below.

Representatives

USA

Ekspla-USA, Inc.
201 South Wallace, Suite B-2C
Bozeman, MT 59715-4888,
USA

E-mail: Orders@Ekspla-USA.com
Ph.: +1-866-658-5404
Fax: +1-866-658-7357
Website: www.Ekspla-USA.com

Mexico

Stark Scientific S.A.
Guty Cardenas 147, Colonia Guadalupe Inn,
Ciudad de Mexico, C.P. 01020
Mexico

E-mail: sales@starkscientific.com
Ph: 52 1 555 401 8254

France

Opton Laser International 
Z.A. Courtaboeuf
6, Avenue des Andes – Batiment 8
91940 Les Ullis,
France
Attn: Christelle Anceau

E-mail: christelle.anceau@optonlaser.com, contact@optonlaser.com
Ph.: +33 1 6941 0405
Website: https://www.optonlaser.com/

Germany

Topag Lasertechnik GmbH
Nieder-Ramstädter-Str. 247,
64285 Darmstadt,
Germany
Attn.: Dr. Erwin Jaeger

E-mail: info@topag.de
Ph.: 49-6151-42944-0 
Fax: 49-6151-42944-11
Website: www.topag.de

Israel

Ben Moshe
Office address: 64 Arlozorov st.,
Ramat-Gan 52493,
Israel

Mailing address: P.O.Box 18125,
Tel-Aviv 61181,
Israel
Attn: Dr. Anna Kiselev

E-mail: bms@ben-moshe.net
Ph.: 972-3-670 0007
Fax: 972-3-672 7319
Website: www.benmoshe.net

Italy

Acal BFi Italia SRL

Milan office
Via Cascina Venina n.20/A,
20090 Assago, Milan
Italy

Email: sales-it@acalbfi.it
Ph.:+ 39 02 53 58 31
Fax: +39 02 53 58 32 01
Website: www.acalbfi.it/fotonica

Rome office
Via Emilio De Marchi 27,
00141 Roma,
Italy

Email: sales-it@acalbfi.it
Ph.: +39 06 868 942 59
Fax: +39 06 868 953 54
Website: www.acalbfi.it/fotonica

Poland

Precoptic Co.
Arkuszowa 77,
01-934 Warszawa
Poland
Ph.: 48-22-8355473
Fax: 48-22-8341225
E-mail: precoptic@precoptic.pl
Attn.: Mr. Andrzej Glasek
www.precoptic.pl

Spain

M.T. Brandao Espana, S.L.
Ronda de Poniente, 12, 1º, A
28760 TRES CANTOS (Madrid)
Spain
Attn: Sandrine Grenet

E-mail: sandrine@mtb.es
Ph: +34 918 062 240
Fax: +34 918 031 536
Website: www.mtb.es

UK & Ireland

E&EO UK Ltd
The Shires
Burnham Road
Barton Upon Humber
North Lincolnshire, DN18 6EF
UK
Attn: Clive Morrison

Cell: +447368273536
Tel: +01469 530055
e-mail: c.morrison@ekspla.com

Australia

Lastek Pty Ltd
Thebarton Campus, University of Adelaide
10 Reid St,  Thebarton SA 5031
Australia

E-mail: sales@lastek.com.au
Ph: +61 8 8443 8668
Website: www.lastek.com.au

India

Anatech Laser Instruments Pvt. Ltd.
Office Address: No. 405, B-68, Crescent Tower,
Off New Link Road, Next to Dhiraj Heights,
Andheri (West), Mumbai – 400 058,
India
Attn.: Dr. Sanjay Naik

E-mail: sales@anatechlaser.com
Ph.: 91-22-41210001; 91-22-41210002
Fax: 91-22-41210003
Website: www.anatechlaser.com

Japan

Tokyo Instruments
Tokyo Head Office
6-18-14 Nishi-Kasai, Edogawa-ku
Tokyo 134-0088
Japan
Attn: Mr. Yoshio Fukuda

E-mail: sales@tokyoinst.co.jp
Ph.: +81-3-3686 4711
Fax: +81-3-3686 0831
Website: www.tokyoinst.co.jp

 

Phototechnica Corporation
1-2-17 Minamiurawa, Minami-ku Saitama-shi
Saitama 336-0017
Japan
Attn: Mr. Kazuhiro Kakuta

E-mail: voc@phototechnica.co.jp
Ph: +81-48-871-0067
Fax: +81-48-871-0068
Website: www.phototechnica.co.jp

 

MSH Systems, Inc.
6F, JR Hatchobori Bldg.
3-25-10 Hatchobori, Chuo-ku,
Tokyo, 104-0032
Japan
Attn: Mr. Katsuo Morita

E-mail: sales@msh-systems.com
Ph.: +81-3-6659-7540
Fax: +81-3-6659-7541
Website: www.msh-systems.com

Singapore

Acexon Technologies Pte. Ltd.
21 Bukit Batok Crescent,
#20-83 WCEGA Tower,
Singapore 658065

E-mail: sales@acexon.com
Ph:  +65-65657300 
Website:  www.acexon.com

South Korea

RayVis Inc.
Yoonwha Bldg. 3F, 100,
Nambusunhwan-ro 356-gil,
Seocho-gu, Seoul, 06744,
South Korea
Attn: Mr. Chamy Ryu

E-mail: chamy@rayvis.co.kr
Ph.:  +82-2-3461-1103
Fax:  +82-2-3461-1104

China

All products except industrial and OEM

OPLAN Science and Technology Company, LTD
Rm.1006, Block 1st, Huihuang International Center.
No.1st Shangdishi St.,Haidian Dist.
Beijing  100085, P.R. of China

Ph: 86-10-626 238 71;
Fax: 86-10-597 13638;
E-mail: info@oplanchina.comoplan@263.net
Website: www.oplanchina.com

Industrial and OEM

Shanghai EKSMA Laser Technology Co., Ltd.
Room 612, Tower C, Zhongjin International Plaza,
375 North Caoxi Road, Xuhui District,
Shanghai 200030, P.R. China

上海爱恪斯码激光技术有限公司
上海市徐汇区漕溪北路375号中金国际广场C座612室

Louis Yang 杨颜侨
+86 136 6166 9174
Algirdas Petrasiunas
+86 136 5191 1443

e-mail: shanghai@ekspla.com
Website: www.ekspla.cn

Taiwan

Superbin Company Ltd.
5F, No. 41, Ln. 15, Sec. 6, Minquan E. Rd.,
Taipei 11494,
Taiwan, ROC

E-mail: info@superbin.com.tw
Ph:  +886-2-279-308-66 
Fax: +886-2-270-135-31
Website:  www.superbin.com.tw

Warranty Terms

for Ekspla products and work

General Warranty

  • The product general warranty comes into effect from the date of successful installation (based on an entry in the installation report) and is defined by the warranty terms of sale.

    Standard warranty:

    • 1 or 2 years warranty for the system (depends on the product);
    • consumables are not covered by general warranty;
    • specific warranty for the consumables is described in the consumables list provided with product quotation;
    • Consumables replacement jobs are not covered by general warranty.
  • If the product is not installed within 90 calendar days from the date of its shipment, the warranty period commences automatically.

    Exceptions:

    • the installation was not carried out during the planned period due to the busyness of Ekspla;
    • the installation is delayed due to product damage during transportation;
    • there are other pre-approved agreements.
  • The warranty period for products that do not require installation commences from the date of shipment, unless the product has been returned to Ekspla due to product damage during transportation. In that case, the warranty period commences on the date of repeated shipment.
  • If the laboratory does not meet the required conditions, the service manager must decide whether the system should be installed and what type of warranty will be provided in the specific case. If the installation is cancelled by decision of the service manager, the repeated installation is charged separately (a discount for cancelled work may be applied).
  • Any defects caused by natural wear and tear are not covered by the terms of this warranty.

Warranties for performed work and replaced parts during the warranty period

  • Works performed under warranty does not extend the product warranty.
  • Part replaced under warranty does not extend neither product warranty nor that particular part warranty.
  • A 90-days warranty applies to system upgrades and additionally installed options that were not provided in the original product configuration (unless otherwise agreed).
  • These terms do not apply to consumables.

Warranties applied to post-warranty lasers

  • Specific repairs jobs and new replacement parts are covered by a 90 days warranty.
  • Warranties for repair work performed on lasers older than 10 years old or individual repairs for their individual modules shall be discussed on a case-by-case basis.
  • For a laser or module repaired at Ekspla, a 90 days warranty applies to the specific performed work and new parts after successful installation at the customer’s location or from the date of shipment, given that the installation is not required / not ordered.

Violation of warranty terms for new products

The warranty for the new products may be cancelled:

  • If degradation of the system parameters is related to the conditions of the laboratory:
    • the laboratory temperature and relative humidity do not fall within the limits set out in the laser specification,
    • the particle concentration exceeds the established limit;
    • there are perceptible or visible hydrocarbon sources,
    • laboratory equipment does not meet the requirements for product operation.
  • If there is detected user-generated product damage influencing the performance of the product.
  • If the damage is occurring due to the electrical wiring or improper grounding in the customer’s laboratory, affecting the performance of the product.
  • If there is cooling system fouling with algae or corrosive damage conditioned by improper maintenance.
  • If the replacement work of parts with expired warranty has been carried out by a non-authorized service engineer.
  • If the product requiring installation is transported / carried to a location by a person other than an authorized service engineer without knowledge of the Ekspla service.