Service Engineer in North America at EKSPLA USA
A skilled laser Service Engineer is wanted at EKSPLA USA to cover the region of North America. This is an exciting opportunity for individuals who are passionate about lasers, photonics and technological advancements, as your direct clients will be top tier laboratories and industrial leaders all across North America. Help us ensure excellent user experience through highly skilled service, learn from accomplished experts in the field and travel the continent.
As a Service Engineer, YOU WILL BE RESPONSIBLE FOR:
- Installing and maintaining our lasers and laser systems
- Providing customer training for safe and efficient use of the products
- Consulting clients on technical and product integration questions
- Providing customer feedback to the headquarters team
WE OFFER YOU:
- Competitive base salary – from $80,000 a year
- Partially covered medical insurance for you and your family members
- Additional monthly allowance to offset living costs
- Per diem allowance while traveling for business in North America
- All travel costs related to EKSPLA USA
- In-depth product service training at the headquarters in Vilnius
- Covered relocation to USA expenses
JOIN US IF YOU:
- Have an engineering degree
- Thrive in multitasking environments
- Excel in active listening and customer service
- Are fluent in English (C1)
- Have expertise in laser engineering or technical service (a definite advantage)
- Hold a valid driver’s license
- Are good to travel 50–75% of working time
- Are ready to relocate to North America within 6–12 months of hire
Send us your CV at prisijunk@ekspla.com (subject “Service Engineer in North America at EKSPLA USA”).
EKSPLA is looking forward to meeting you!
Customer Support Specialist
EKSPLA Service Team, responsible for servicing our products all over the world, is looking for a Customer Support Specialist. You will be at the forefront of EKSPLA: helping our clients, providing technical consultations, cooperating and learning from our engineers, the real experts in the laser manufacturing and innovating field.
As a Customer Support Specialist, YOU WILL BE RESPONSIBLE FOR:
- Providing OEM customer support
- Consulting clients on technical level one questions on product use, integration and maintenance
- Coordinating the OEM product repair processes
- Managing OEM product service agreements with clients
- Managing OEM spare part sales and the inventory
WE OFFER YOU:
- Competitive base salary – from 2,200 EUR gross (depending on competencies, skills, and experience)
- Bonuses based on company and team results
- Additional benefits, including health and accident insurance, sports activities, holidays, a social welfare package, and other small perks
- Flexibility in work schedule
JOIN US IF YOU:
- Have an engineering degree (physics would be a significant advantage)
- Excel in active listening and customer service
- Are fluent in English (C1)
- Have customer service experience (experience in high technology or engineering product sectors would be an advantage)
- Are interested in technology, and are a quick learner
- Are communicative, responsible, organized, and result-oriented
Send us your CV at prisijunk@ekspla.com (subject “Customer Support Specialist”).
EKSPLA is looking forward to meeting you!
EKSPLA is an innovative manufacturer of solid-state and fiber lasers, from customized systems to small and medium OEM series. In-house R&D team and many years of experience ensure professional laser design, customization and manufacturing of reliable and state of the art products.
Our dedication to quality and creativity reflects in numbers: 80 out of the 100 top universities use EKSPLA lasers; customers like CERN, NASA, ELI, Max Planck Institutes, Cambridge University, Massachusetts Institute of Technology and Japan University of Science showed trust in us as well as an expanding circle of industrial partners.
We are large team that support and learn from each other – it is the best way to go forward and evolve as professionals. Here, the decisions are made quickly and flexibly, we are not constrained by any hierarchy, as titles do not lead us forward – people do. We simply enjoy challenges: no matter how unusual or complex a task may be, we are committed to working together to explore solutions, to create, innovate and develop something really amazing.
For more career opportunies, check out our website in Lithuanian.