Customer Support

Live assistance is available through business hours Lithuanian local time.

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Technical Support

For scientific customers

Phone: (+370 5) 264 9623
E-mail: service@ekspla.com

For OEM and industrial customers

Phone: (+370 5) 264 9623
E-mail: support@ekspla.com

Spare parts

E-mail: spares@ekspla.com

Address

EKSPLA
Service Department
Savanoriu Av. 237
LT-02300 Vilnius, Lithuania

You may also contact our representative in your country. See full list of representatives below.

Representatives

USA

Altos Photonics
201 South Wallace, Suite B-2C
Bozeman, MT 59715,
USA

E-mail: sales@altosphotonics.com
Ph.: +1-866-658-5404
Fax: +1-866-658-7357
Website: www.altosphotonics.com

Mexico

Mexitek, S.A.
Porfirio Diaz 53, Col. Del Valle,
Mexico, D.F. 03100
Mexico

e-mail: sales@mexitek.com
Ph: 52(55) 5575-0312

Belgium

Acal BFi Belgium nv/sa
Lozenberg 4
1932 Zaventem
Belgium

E-mail: sales-be@acalbfi.be
Tel: +32 2 720 5983
Fax: +32 2 725 1014
Website: http://www.acalbfi.be/photonics

France

Acal BFi France SAS
4 Allée du Cantal, Z.I. La Petite Montagne Sud
CE 1834-Lisses,
91018 EVRY Cedex
France

E-mail: sales-fr@acalbfi.fr
Ph.: +33 (0) 1 60 79 59 00
Fax:+33 (0) 1 60 79 89 01
Website: http://www.acalbfi.fr/photonique

Germany

Topag Lasertechnik GmbH
Nieder-Ramstädter-Str. 247,
64285 Darmstadt,
Germany
Attn.: Dr. Erwin Jaeger

E-mail: info@topag.de
Ph.: 49-6151-425 978
Fax: 49-6151-425 988
Website: www.topag.de

Israel

Ben Moshe
Office address: 64 Arlozorov st.,
Ramat-Gan 52493,
Israel

Mailing address: P.O.Box 18125,
Tel-Aviv 61181,
Israel
Attn: Dr. Anna Kiselev

E-mail: bms@ben-moshe.net
Ph.: 972-3-670 0007
Fax: 972-3-672 7319
Website: www.benmoshe.net

Italy

Acal BFi Italia SRL

Milan office
Via Cascina Venina n.20/A,
20090 Assago, Milan
Italy

Email: sales-it@acalbfi.it
Ph.:+ 39 02 53 58 31
Fax: +39 02 53 58 32 01
Website: http://www.acalbfi.it/fotonica

Rome office
Via Emilio De Marchi 27,
00141 Roma,
Italy

Email: sales-it@acalbfi.it
Ph.: +39 06 868 942 59
Fax: +39 06 868 953 54
Website: http://www.acalbfi.it/fotonica

The Netherlands

Acal BFi Nederland bv
Luchthavenweg 53
5657 EA Eindhoven
The Netherlands

E-mail: photonics.nl@acalbfi.nl
Ph: +31 40 2507453
Fax: +31 40 2507409
Website: http://www.acalbfi.nl/photonics

Poland

Precoptic Co.
Ph.: 48-22-864-77-22
Fax: 48-22-834-12-25
E-mail: precoptic@precoptic.pl
Attn.: Mr. Stanislaw Wojciechowski

Russia

Promenergolab
1-st Buhvostova, 12/11,
RU-107076, Moscow,
Russia

E-mail: info@czl.ru
Ph: +7-(495) 2211208
Website: http://www.czl.ru

Spain

M.T. Bbrando Espana, S.L.
Ronda de Poniente, 12, 1º, A
28760 TRES CANTOS (Madrid)
Spain
Attn: Sandrine Grenet

E-mail: sandrine@mtb.es
Ph: +34 918 062 240
Fax: +34 918 031 536
Website: www.mtb.es

Switzerland, Liechtenstein

DYNEOS AG
Vogelsangstrasse 15,
CH-8307 Effretikon,
Switzerland
Attn: Mr. Stephan Zurcher

e-mail: info@dyneos.ch
Ph.: +41-52-355-12-40
Fax: +41-52-355-12-44
Website: www.dyneos.ch

Australia

Lastek Pty Ltd
Thebarton Campus, University of Adelaide
10 Reid St,  Thebarton SA 5031
Australia

E-mail: sales@lastek.com.au
Ph: +61 8 8443 8668
Website: www.lastek.com.au

India

Anatech Laser Instruments Pvt. Ltd.
Office Address: No. 405, B-68, Crescent Tower,
Off New Link Road, Next to Dhiraj Heights,
Andheri (West), Mumbai – 400 058,
India
Attn.: Dr. Sanjay Naik

E-mail: sales@anatechlaser.com
Ph.: 91-22-41210001; 91-22-41210002
Fax: 91-22-41210003
Website: www.anatechlaser.com

Japan

All products

Tokyo Instruments
Tokyo Head Office
6-18-14 Nishi-Kasai, Edogawa-ku,
Tokyo 134-0088
Japan
Attn: Mr. Katsuo Morita

E-mail: sales@tokyoinst.co.jp
Ph.: +81-3-3686 4711
Fax: +81-3-3686 0831
Website: www.tokyoinst.co.jp

Represented products: nanosecond Q-switched and ultrafast fiber lasers

Phototechnica Corporation
1-2-17 Minamiurawa, Minami-ku Saitama-shi,
Saitama 336-0017,
Japan
Attn: Mr. Kazuhiro Kakuta

E-mail: voc@phototechnica.co.jp
Ph: +81-48-871-0067
Fax: +81-48-871-0068
Website: www.phototechnica.co.jp

South Korea

RayVis Inc.
#512 World Officetel, 1355-3,
Seocho-dong, Seocho-gu,
Seoul 06732, South Korea
Attn: Mr. Chamy Ryu

E-mail: chamy@rayvis.co.kr
Ph.:  +82-2-3461-1103
Fax:  +82-2-3461-1104

China

All products except industrial and OEM

OPLAN Science and Technology Company, LTD
Rm.1006, Block 1st, Huihuang International Center.
No.1st Shangdishi St.,Haidian Dist.
Beijing  100085, P.R. of China

Ph: 86-10-626 238 71;
Fax: 86-10-597 13638;
E-mail: info@oplanchina.comoplan@263.net
Website: www.oplanchina.com

Industrial and OEM

Shanghai EKSMA Laser Technology Co. Ltd
Room 3071, Level 3, No. 1 A-Sun Hi-Tech Park, 399 Shengxia Road,
Pudong District, Shanghai, 201203, P.R. of China

Tel: +86 (21) 80220929/ 80220930
Cell: +86 136 6166 9174
e-mail: shanghai@ekspla.com
Website: www.ekspla.cn

Taiwan

Superbin Company Ltd.
1F, No. 320, Sec. 1, Nei-hu Road,
Taipei 11493,
Taiwan, ROC

E-mail: info@superbin.com.tw
Ph:  +886-2-265-706-78
Fax: +886-2-270- 135-31
Website:  www.superbin.com.tw

Warranty Terms

for Ekspla products and work

Warranty period commencement for sold laser systems

  • The product warranty comes into effect from the date of successful installation (based on an entry in the installation report) and is defined by the warranty terms of sale.

    Standard warranty (unless otherwise agreed):

    • 1 year warranty for the system,
    • 90 day warranty for the optics.
  • If the product is not installed within 90 calendar days from the date of its shipment, the warranty period commences automatically.

    Exceptions:

    • the installation was not carried out during the planned period due to the busyness of Ekspla;
    • the installation is delayed due to product damage during transportation;
    • there are other pre-approved agreements.
  • The warranty period for products that do not require installation commences from the date of shipment, unless the product has been returned to Ekspla due to product damage during transportation. In that case, the warranty period commences on the date of repeated shipment.
  • If the laboratory does not meet the required conditions, the service manager must decide whether the system should be installed and what type of warranty will be provided in the specific case. If the installation is cancelled by decision of the supervisor, the repeated installation is charged for separately (a discount for cancelled work may be applied).
  • Any defects caused by natural wear and tear are not covered by the terms of the warranty.

Warranties for performed work and new parts during the warranty period

  • Work performed during the system warranty period does not extend the product warranty period.
  • New parts that have been installed and covered by the warranty do not extend the warranty period for that particular part.
  • New optic elements are covered by a 90 day warranty.
  • A 90-day warranty applies to system upgrades and newly installed parts that were not provided for in the original product configuration (for example, additionally installed harmonics generators).
  • These terms do not apply to consumables.

Warranties applied to post-warranty lasers

  • Specific repairs and new replacement parts are covered by a 90 day warranty.
  • A 90 day warranty applies to repaired modules.
  • Warranties for repair work performed on lasers older than 10 years old or individual repairs for their individual modules shall be discussed on a case-by-case basis.
  • For a laser or module repaired at Ekspla, a 90 day warranty applies to the specific performed work and new parts after successful installation at the customer’s location or from the date of shipment, given that the installation is not required / not ordered.

Violation of warranty terms for new products

The warranty terms for new products may be suspended:

  • If degradation of the system parameters is related to the conditions of the laboratory:
    • the laboratory temperature and relative humidity do not fall within the limits set out in the laser specification,
    • the particle concentration exceeds the established limit;
    • there are perceptible or visible hydrocarbon sources,
    • laboratory equipment does not meet the requirements for product operation.
  • If there is detected user-generated product damage influencing the performance of the product.
  • If the damage is occurring due to the electrical wiring or improper grounding in the customer’s laboratory, affecting the performance of the product.
  • If there is cooling system fouling with algae or corrosive damage conditioned by improper maintenance.
  • If the replacement work of parts with expired warranty has been carried out by a non-authorized service engineer.
  • If the product requiring installation is transported / carried to a location by a person other than an authorized service engineer without knowledge of the Ekspla service.

In case of above mentioned terms contradiction with Ekspla General Sales Conditions, General Sales Conditions should prevail.